12 CFR §4.18

1. (a)Tracking number—(1) Internet requests. The OCC will issue a tracking number to all FOIA requesters automatically upon receipt of the request (as described in § 4.15(g)) by the OCC's Communications Division via the OCC's Freedom of Information Request Portal, https://foia-pal.occ.gov/palMain.aspx. The tracking number will be sent via electronic mail to the requester.
   1. (2)If a requester does not have Internet access. The OCC will issue a tracking number to FOIA requesters without Internet access within 5 days of the receipt of the request (as described in § 4.15(g)) in the OCC's Communications Division. The OCC will mail the tracking number to the requester's physical address, as provided in the FOIA request.
2. (b)Status of request. FOIA requesters may track the progress of their requests via the OCC's Freedom of Information Request Portal, https://foia-pal.occ.gov/palMain.aspx. Requesters without Internet access may continue to contact the Chief FOIA Officer, Communications Division, Office of the Comptroller of the Currency, at (202) 649-6700 to check the status of their FOIA request(s).