Part 382 — Nondiscrimination on the Basis of Disability in Air Travel
Subpart A — General Provisions
- § 382.1— What is the purpose of this part?
- § 382.3— What do the terms in this rule mean?
- § 382.5— When are U.S. and foreign carriers required to begin complying with the provisions of this part?
- § 382.7— To whom do the provisions of this part apply?
- § 382.9— What may foreign carriers do if they believe a provision of a foreign nation's law conflicts with compliance with a provision of this part?
- § 382.10— How does a U.S. or foreign carrier obtain a determination that it is providing an equivalent alternative to passengers with disabilities?
Subpart B — Nondiscrimination and Access to Services and Information
- § 382.11— What is the general nondiscrimination requirement of this part?
- § 382.13— Do carriers have to modify policies, practices, and facilities to ensure nondiscrimination?
- § 382.15— Do carriers have to make sure that contractors comply with the requirements of this Part?
- § 382.17— May carriers limit the number of passengers with a disability on a flight?
- § 382.19— May carriers refuse to provide transportation on the basis of disability?
- § 382.21— May carriers limit access to transportation on the basis that a passenger has a communicable disease or other medical condition?
- § 382.23— May carriers require a passenger with a disability to provide a medical certificate?
- § 382.25— May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight?
- § 382.27— May a carrier require a passenger with a disability to provide advance notice in order to obtain certain specific services in connection with a flight?
- § 382.29— May a carrier require a passenger with a disability to travel with a safety assistant?
- § 382.31— May carriers impose special charges on passengers with a disability for providing services and accommodations required by this rule?
- § 382.33— May carriers impose other restrictions on passengers with a disability that they do not impose on other passengers?
- § 382.35— May carriers require passengers with a disability to sign waivers or releases?
Subpart C — Information for Passengers
- § 382.41— What flight-related information must carriers provide to qualified individuals with a disability?
- § 382.43— Must information and reservation services of carriers be accessible to individuals with visual, hearing, and other disabilities?
- § 382.45— Must carriers make copies of this Part available to passengers?
Subpart D — Accessibility of Airport Facilities
- § 382.51— What requirements must carriers meet concerning the accessibility of airport facilities?
- § 382.53— What information must carriers give individuals with a vision or hearing impairment at airports?
- § 382.55— May carriers impose security screening procedures for passengers with disabilities that go beyond TSA requirements or those of foreign governments?
- § 382.57— What accessibility requirements apply to automated airport kiosks?
Subpart E — Accessibility of Aircraft and Service Animals on Aircraft
- § 382.61— What are the requirements for movable aisle armrests?
- § 382.63— What are the requirements for accessible lavatories?
- § 382.64— What are the requirements for large accessible lavatories on single-aisle aircraft?
- § 382.65— What are the requirements concerning on-board wheelchairs?
- § 382.67— What is the requirement for priority space in the cabin to store passengers' wheelchairs?
- § 382.69— What requirements must carriers meet concerning the accessibility of videos, DVDs, and other audio-visual presentations shown on-aircraft to individuals who are deaf or hard of hearing?
- § 382.71— What other aircraft accessibility requirements apply to carriers?
- § 382.72— Must carriers allow a service animal to accompany a passenger with a disability?
- § 382.73— How do carriers determine if an animal is a service animal that must be accepted for transport? May a carrier require that a service animal be under the control of the service animal user or handler?
- § 382.74— How many service animals must a carrier transport in the cabin of aircraft?
- § 382.75— May a carrier require documentation from passengers with disabilities seeking to travel with a service animal?
- § 382.76— May a carrier require a service animal user to check-in physically at the airport?
- § 382.77— May carriers restrict the location and placement of service animals on aircraft?
- § 382.78— May carriers charge individuals with disabilities for the damage their service animal causes?
- § 382.79— Under what other circumstances may carriers refuse to provide transportation to a service animal traveling with a passenger with a disability?
- § 382.80— May carriers impose additional restrictions on the transport of service animals?
Subpart F — Seating Accommodations
- § 382.81— For which passengers must carriers make seating accommodations?
- § 382.83— Through what mechanisms do carriers make seating accommodations?
- § 382.85— What seating accommodations must carriers make to passengers in circumstances not covered by § 382.81 (a) through (d)?
- § 382.87— What other requirements pertain to seating for passengers with a disability?
Subpart G — Boarding, Deplaning, and Connecting Assistance
- § 382.89— How timely must the service required under this Subpart be provided by carriers to passengers with disabilities?
- § 382.91— What assistance must carriers provide to passengers with a disability in moving within the terminal?
- § 382.93— Must carriers offer preboarding to passengers with a disability?
- § 382.95— What are carriers' general obligations with respect to boarding and deplaning assistance?
- § 382.97— To which aircraft does the requirement to provide boarding and deplaning assistance through the use of lifts apply?
- § 382.99— What agreements must carriers have with the airports they serve?
- § 382.101— What other boarding and deplaning assistance must carriers provide?
- § 382.103— May a carrier leave a passenger unattended in a wheelchair or other device?
- § 382.105— What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, and connecting assistance?
Subpart H — Services on Aircraft
- § 382.111— What services must carriers provide to passengers with a disability on board the aircraft?
- § 382.113— What services are carriers not required to provide to passengers with a disability on board the aircraft?
- § 382.115— What requirements apply to on-board safety briefings?
- § 382.119— What information must carriers give individuals with vision or hearing impairment on aircraft?
Subpart I — Stowage of Wheelchairs, Other Mobility Aids, and Other Assistive Devices
- § 382.121— What mobility aids and other assistive devices may passengers with a disability bring into the aircraft cabin?
- § 382.123— What are the requirements concerning priority cabin stowage for wheelchairs and other assistive devices?
- § 382.125— What procedures do carriers follow when wheelchairs, other mobility aids, and other assistive devices must be stowed in the cargo compartment?
- § 382.127— What procedures apply to stowage of battery-powered mobility aids?
- § 382.129— What other requirements apply when passengers' wheelchairs, other mobility aids, and other assistive devices must be disassembled for stowage?
- § 382.130— What are the handling requirements for wheelchairs, scooters, other mobility aids, and other assistive devices and what obligations apply when wheelchairs or other assistive devices are mishandled?
- § 382.131— Do baggage liability limits apply to mobility aids and other assistive devices?
- § 382.132— What requirements apply when a passenger who uses a wheelchair or scooter cannot purchase a certain flight because his or her wheelchair or scooter will not fit in the cabin or cargo compartment of the aircraft for that flight?
- § 382.133— What are the requirements concerning the evaluation and use of passenger-supplied electronic devices that assist passengers with respiration in the cabin during flight?
Subpart J — Training and Administrative Provisions
Subpart K — Complaints and Enforcement Procedures
- § 382.151— What are the requirements for providing Complaints Resolution Officials?
- § 382.153— What actions do CROs take on complaints?
- § 382.155— How must carriers respond to written complaints?
- § 382.157— What are carriers' obligations for recordkeeping and reporting on disability-related complaints?
- § 382.159— How are complaints filed with DOT?