39 CFR §3023.12
Verified against eCFR.gov as of June 20, 2026View official text on eCFR.gov ↗
If the Commission receives a volume of rate or service inquiries on the same or similar issue such that there may be cause to warrant treatment as a complaint, it may appoint an investigator to review the matter under § 3022.21 of this chapter or appoint a Public Representative representing the interests of the general public to pursue the matter.