47 CFR Part 14 — Access to Advanced Communications Services and Equipment by People with Disabilities
Subpart A — Scope
Subpart B — Definitions
Subpart C — Implementation Requirements—What Must Covered Entities Do?
Subpart D — Recordkeeping, Consumer Dispute Assistance, and Enforcement
- § 14.30— Generally.
- § 14.31— Recordkeeping.
- § 14.32— Consumer Dispute Assistance.
- § 14.33— Informal or formal complaints.
- § 14.34— Informal complaints; form, filing, content, and consumer assistance.
- § 14.35— Procedure; designation of agents for service.
- § 14.36— Answers and replies to informal complaints.
- § 14.37— Review and disposition of informal complaints.
- § 14.38— Formal complaints.