Part 375 — Transportation of Household Goods in Interstate Commerce; Consumer Protection Regulations
Subpart A — General Requirements
Subpart B — Before Offering Services to My Customers
- § 375.201— What is my normal liability for loss and damage when I accept goods from an individual shipper?
- § 375.203— What actions of an individual shipper may limit or reduce my normal liability?
- § 375.205— May I have agents?
- § 375.207— What items must be in my advertisements?
- § 375.209— How must I handle complaints and inquiries?
- § 375.211— Must I have an arbitration program?
- § 375.213— What information must I provide to a prospective individual shipper?
- § 375.215— How must I collect charges?
- § 375.217— How must I collect charges upon delivery?
- § 375.219— May I extend credit to shippers?
- § 375.221— May I use a charge or credit card plan for payments?
Subpart C — Service Options Provided
Subpart D — Estimating Charges
- § 375.401— Must I estimate charges?
- § 375.403— How must I provide a binding estimate?
- § 375.405— How must I provide a non-binding estimate?
- § 375.407— Under what circumstances must I relinquish possession of a collect-on-delivery shipment transported under a non-binding estimate?
- § 375.409— May household goods brokers provide estimates?
Subpart E — Pick Up of Shipments of Household Goods
- § 375.503— Must I write up an inventory?
- § 375.505— Must I write up a bill of lading?
- § 375.507— Must I determine the weight of a shipment?
- § 375.509— How must I determine the weight of a shipment?
- § 375.511— May I use an alternative method for shipments weighing 3,000 pounds or less?
- § 375.513— Must I give the individual shipper an opportunity to observe the weighing?
- § 375.515— May an individual shipper waive his/her right to observe each weighing?
- § 375.517— May an individual shipper demand re-weighing?
- § 375.519— Must I obtain weight tickets?
- § 375.521— What must I do if an individual shipper wants to know the actual weight or charges for a shipment before I tender delivery?
Subpart F — Transportation of Shipments
- § 375.601— Must I transport the shipment in a timely manner?
- § 375.603— When must I tender a shipment for delivery?
- § 375.605— How must I notify an individual shipper of any service delays?
- § 375.607— What must I do if I am able to tender a shipment for final delivery more than 24 hours before a specified date?
- § 375.609— What must I do for shippers who store household goods in transit?
Subpart G — Delivery of Shipments
- § 375.701— May I provide for a release of liability on my delivery receipt?
- § 375.703— What is the maximum collect-on-delivery amount I may demand at the time of delivery?
- § 375.705— If a shipment is transported on more than one vehicle, what charges may I collect at delivery?
- § 375.707— If a shipment is partially lost or destroyed, what charges may I collect at delivery?
- § 375.709— If a shipment is totally lost or destroyed, what charges may I collect at delivery?
Subpart H — Collection of Charges
- § 375.801— What types of charges are subject to this subpart?
- § 375.803— How must I present my invoice?
- § 375.805— If I am forced to relinquish a collect-on-delivery shipment before the payment of ALL charges, how do I collect the balance?
- § 375.807— What actions may I take to collect the charges upon my invoice?