38 U.S.C. § 5321

1. (a)The Secretary shall maintain a toll-free telephone helpline that a covered individual may call in order to—
   1. (1)obtain information about any service or benefit provided under the laws administered by the Secretary; or
   2. (2)be directed to an appropriate office of the Department regarding such a service or benefit.
2. (b)The Secretary may enter into a contract with a third party to direct calls made to the helpline to an appropriate office under subsection (a)(2).
3. (c)The Secretary shall ensure that a covered individual who calls the helpline has the option to speak with a live individual.
4. (d)In this section:
   1. (1)The term “covered individual” means—
      1. (A)a veteran;
      2. (B)an individual acting on behalf of a veteran; or
      3. (C)an individual other than a veteran who is eligible to receive a benefit or service under a law administered by the Secretary.
   2. (2)The term “veteran” has the meaning given such term in section 2002(b) of this title.