34 CFR §300.151

1. (a)General. Each SEA must adopt written procedures for—
   1. (1)Resolving any complaint, including a complaint filed by an organization or individual from another State, that meets the requirements of § 300.153 by—
      1. (i)Providing for the filing of a complaint with the SEA; and
      2. (ii)At the SEA's discretion, providing for the filing of a complaint with a public agency and the right to have the SEA review the public agency's decision on the complaint; and
   2. (2)Widely disseminating to parents and other interested individuals, including parent training and information centers, protection and advocacy agencies, independent living centers, and other appropriate entities, the State procedures under §§ 300.151 through 300.153.
2. (b)Remedies for denial of appropriate services. In resolving a complaint in which the SEA has found a failure to provide appropriate services, an SEA, pursuant to its general supervisory authority under Part B of the Act, must address—
   1. (1)The failure to provide appropriate services, including corrective action appropriate to address the needs of the child (such as compensatory services or monetary reimbursement); and
   2. (2)Appropriate future provision of services for all children with disabilities.